Shipping & Delivery
At eSuckle, your items are shipped from our warehouse in Sydney. We aim to have all orders delivered within 7-10 working days.
Shipping prices are calculated based on the dimensional weight of the order.
We use the services of Australia Post eParcel or an express courier, to ensure a cost effective and secure delivery. eParcel is a registered service requiring a signature upon delivery and includes an online tracking facility. Please provide a delivery address where someone will be available during business hours to receive and sign for your parcel, alternatively a calling card will be left, and your parcel can be collected from your nearest Post Office. eSuckle will not be responsible for missing parcels when a request to leave without signature has been applied to the parcel.
If a different shipping address is requested, the invoice will not be placed inside the parcel. We recommend you print out a copy of your confirmation email / invoice for your records.
Returns & Replacements
If for any reason you are not completely satisfied with your purchase on delivery, please email us at INeedToTalk@eSuckle.com
After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address).
If you wish to query a delivery please contact us at WhereIsMyOrder@eSuckle.com
If you purchase a product, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
We will never store your financial information (such as credit card number, expiration date).
Payment, Pricing & Promotions
All prices are listed in Australian Dollars (AUD) and include 10% GST. Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.
We accept payment by Visa and MasterCard through our secure online payment gateway. eSuckle uses the eWAY Payment Gateway for its online credit card transactions.
eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.
All online credit card transactions performed on this site using the eWAY gateway are secured payments.
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by eSuckle or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
- eWAY is an authorised third party processor for all the major Australian banks.
- eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by eSuckle
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au